Balenciaga Neo Cagole City XS Bag

Delivery
We focus on constantly improving our services and the customer shopping experience. We use different delivery methods to ensure the shortest delivery time, as well as to guarantee the safety and convenience of transport. We can ship to most countries around the world.
Under normal circumstances, we need 1-2 days to process your order. Once the goods have been shipped, we will send you the tracking number for your order by email. Depending on your location, you can track your package through your local online delivery service.
Delivery is guaranteed. If the goods are lost, we will redeliver them.
Please note:
- If you have given us an incorrect address, we are not responsible for another delivery.

Returns

Returns policy
To ensure that all our customers are satisfied with our products, please read the following information. If for any reason you are not satisfied with your purchase, we will be happy to arrange a return or refund your payment.

Our returns process

Please contact our customer service department during business hours by email, phone, or online chat.
Notify us of your return or exchange request within 14 days of receiving the merchandise.
All items (including all parts and accessories) must be returned by mail.
If you are exchanging an item, you will have to pay our shipping costs again.
Under no circumstances will return shipping costs be charged.
Refunds will be issued via credit card or Western Union.
We are committed to ensuring customer satisfaction. Please contact us if the product you purchased does not meet your requirements.
Please note:
1. Customers must return the product to the designated return address that we will provide by email. Once we receive the return, we will arrange a full refund.
2. The order number must be written on the return package.
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